Returns & Exchanges
At Runna, we want to ensure you have the perfect gear for every mile. If your purchase doesn't meet your performance standards, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Log in to our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Place the unworn items with original tags attached into their original packaging to ensure the gear remains protected during transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team verifies the condition of your return, we will process your refund or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing